515 Pro Junk Removal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our junk removal services. Please read it carefully. If you disagree with its terms, please discontinue use of our site and services.
1. Information We Collect
Information you provide directly
- Contact information: name, phone number, email address, and service address when you book, request a quote, or contact us.
- Service details: the items you need removed, job type, and any notes or photos you send us.
- Payment information: payment method preference. We do not store credit card numbers — payments are processed at time of service.
- Communications: messages, texts, or emails you send us, including photo quotes via SMS.
Information collected automatically
- Usage data: pages visited, time spent, referring URL, and browser/device type (via standard web analytics).
- Cookies: small session files that keep your language preference and quote builder selections across pages. We do not use advertising cookies or cross-site trackers.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and complete your junk removal service
- Send booking confirmations, arrival reminders, and follow-up receipts by text and email
- Provide you with accurate price quotes (online or via photo text)
- Process payments and issue eco-documentation receipts
- Respond to questions, complaints, or support requests
- Improve our website, services, and pricing accuracy
- Comply with legal obligations
We will only contact you for marketing purposes (e.g., seasonal promotions) if you have explicitly opted in. You may opt out at any time by replying STOP to any text or clicking Unsubscribe in any email.
3. SMS / Text Message Policy
When you provide your phone number and opt in to SMS notifications during booking, you consent to receive:
- Booking confirmations and reference numbers
- Pre-arrival notifications (typically 30 minutes before our crew arrives)
- Job completion receipts and eco-documentation links
Message frequency: typically 2–4 messages per booking. Standard messaging rates from your carrier may apply. To opt out at any time, reply STOP. To get help, reply HELP or call us at (515) 555-5555.
We never sell, rent, or share your phone number with third-party marketing companies.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Service partners: licensed disposal facilities, donation centers (Goodwill, Habitat ReStore), and recycling partners who receive items on your behalf — they receive only what is necessary to complete disposal.
- Technology providers: web hosting, analytics, and scheduling software providers who are contractually bound to keep data confidential.
- Legal compliance: when required by law, court order, or to protect the safety and rights of our customers and staff.
- Business transfer: if 515 Pro Junk Removal is sold or merged, customer data may transfer as part of that transaction, subject to the same privacy protections.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption in transit.
No method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and accounting purposes. You may request earlier deletion (see Section 7).
7. Your Rights & Choices
You have the right to:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request that we delete your personal data, subject to legal retention requirements.
- Opt-out of SMS: reply STOP to any text from us at any time.
- Opt-out of email: click Unsubscribe in any marketing email.
To exercise any of these rights, contact us at hello@515projunk.com or call (515) 555-5555. We will respond within 30 days.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: