Please read these Terms of Service ("Terms") carefully before using the services offered by 515 Pro Junk Removal ("Company," "we," "us," or "our"). By scheduling a service, submitting an online booking, or allowing our crew to begin work, you ("Customer") agree to be bound by these Terms in full.
515 Pro Junk Removal provides junk removal, hauling, and light labor services in the greater Des Moines, Iowa metro area. Services include residential and commercial cleanouts, single-item pickup, renovation debris removal, estate cleanouts, and related services as described on our website.
We reserve the right to decline or limit any service at our discretion, including but not limited to jobs requiring specialized hazardous materials handling.
For the safety of our crew and compliance with Iowa waste regulations, we cannot accept the following items:
If prohibited items are discovered on-site, we reserve the right to leave them behind and still charge for the items we do remove. If you are unsure whether an item qualifies, please call us at (515) 555-5555 before your appointment.
Online quotes: Prices generated by our online quote builder are estimates based on typical item sizes and weights. The final price is confirmed on-site by our crew before any work begins. You are never charged without your explicit on-site approval.
Price guarantee: Once our crew provides an on-site price and you approve it, that price is locked. We will not charge more unless you add items or the scope of the job changes — in which case we will notify you and receive your approval before proceeding.
Minimum charge: A $95 minimum applies to all jobs regardless of volume.
Add-ons: Same-day/rush service (+$45), stairs per flight above ground floor (+$25), and long carry over 50 ft from truck (+$30) are charged in addition to item prices.
Discounts: Senior (65+) and Military/First Responder discounts of 10% apply to the item subtotal. Proof of eligibility may be requested.
Payment is due upfront before our crew begins any work. Once our crew arrives, reviews the job, and you approve the on-site price, full payment is collected prior to removal. We accept credit/debit cards, cash, Venmo, and Zelle.
Commercial accounts: Pre-approved commercial clients may be eligible for Net-30 invoicing. Invoices not paid within 30 days of the service date may be subject to a 1.5% monthly late fee. Commercial Net-30 terms must be arranged in advance — standard upfront payment applies to all other accounts.
Online bookings are requests, not confirmed appointments, until you receive a confirmation from us by phone or text. We will contact you within 1 business hour of your online submission to confirm availability.
We provide 2-hour arrival windows and will call or text you approximately 30 minutes before our crew arrives. Arrival times may vary due to traffic, job overruns, or weather.
Same-day service requires prior phone confirmation at (515) 555-5555 and is subject to availability. Same-day rush fees apply.
We understand schedules change. We ask for at least 24 hours' notice to cancel or reschedule at no charge. Late cancellations (less than 24 hours before appointment) or no-shows may be subject to a $35 trip fee to cover crew and vehicle costs.
We reserve the right to cancel or reschedule in the event of severe weather, equipment failure, or crew emergency. In such cases, no fees will be charged and we will reschedule at your earliest convenience.
By booking a service, you represent and warrant that:
Our crew takes care to protect your floors, walls, doorframes, and landscaping during the removal process. We are fully insured. If our crew causes damage to your property during the normal course of service, please notify us within 48 hours of job completion.
Damage claims received after 48 hours may not be accepted. We are not responsible for damage to items that were pre-existing, were structurally unsound, or occurred as a result of customer direction to remove items in a particular way.
We carry general liability insurance and will work with you to resolve legitimate damage claims promptly and fairly.
515 Pro Junk Removal diverts approximately 70% of collected items from landfill through donations to Goodwill, Habitat for Humanity ReStore, the Salvation Army, and licensed recycling partners.
We provide an eco-documentation receipt after each job noting what was donated, recycled, or disposed of. This receipt may be useful for tax deduction purposes, though we make no representations regarding its tax implications — please consult a tax professional.
We reserve the right to determine the disposal method for each item. Donation eligibility is determined by the receiving organization and cannot be guaranteed.
To the fullest extent permitted by Iowa law, 515 Pro Junk Removal's total liability to you for any claim arising from services rendered shall not exceed the amount you paid for the specific service giving rise to the claim.
We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits our liability for gross negligence or willful misconduct.
We are committed to resolving any disputes quickly and fairly. If you have a concern, please contact us directly at (515) 555-5555 or hello@515projunk.com. We will make every effort to resolve the issue within 5 business days.
If a dispute cannot be resolved informally, you agree to submit to binding arbitration in Polk County, Iowa, in accordance with the rules of the American Arbitration Association. Class action claims are waived. Nothing in this section prevents either party from seeking emergency injunctive relief.
These Terms are governed by and construed in accordance with the laws of the State of Iowa, without regard to conflict of law principles. Any legal proceedings shall be brought exclusively in the courts of Polk County, Iowa.
We reserve the right to modify these Terms at any time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the revised Terms.
Questions about these Terms? Reach out any time: